Service Experience Design
A customer’s or client’s service experience with an organization can pave the way for long-term customer relationships and revenue. Your organization can increase customer loyalty through informed design of services that are efficient, innovative, and deliver value.
Akendi’s customer service experience design ensures that internal and external users of services are satisfied and engaged in the customer service experience. We will work with you to design and engineer a service experience that reinforces a strong relationship with your customers.
Customer Service Experiences
Based on a proven client experience design process in which we introduce the client as a stakeholder early in the service design process, we will research and analyse all of the touchpoints that your customers & clients have with your organization.
Through customer experience mapping, contextual inquiry and customer research, we begin by understanding the current client experience and customers’ expectations of the experience. We then - through customer co-design - adjust how the service experience would be delivered to satisfy those expectations and to keep customers engaged with you. Long term.
Service Experience Design
We create a customer service experience (CSX) blueprint that maps each service experience touchpoint and where it fits within the client’s service journey. The blueprint can incorporate elements such as:
- Customer Co-Design
- Web Portal, Intranet UX design
- Mobile UX Design
- Wayfinding Design
- Information Architecture
- Interaction Design
- Visual Design
- Usability Testing
Let's Talk!
Please email Shaun Illingworth, Managing Director, at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your customer service experience design, digital product design, physical product design, or wayfinding & signage.
