Is it too soon to state that the art of conversation has ended? Or are we embarking on a new tangent of communication mediated through our far reaching networks and ever capable devices.

A successful business starts by discovering what clients, customers or users want and need and then figures out how to deliver them in a way that works for the business. Competitive advantage is a lot closer to being realized when companies also figure out a way to differentiate themselves from others that share their space. [...]