About Us
Akendi™ is a firm with customer researchers, user experience architects & product strategists. We are passionate about the creation of intentional experiences – whether those involve digital products, physical products, mobile, web or bricks-and-mortar interactions.
We uncover deep insights about customer & user behaviour, combine this knowledge with experience design and architect the experience to meet organizational, customer & user goals.
The result is intentional product & service experiences that enable organizations to engage users and provide remarkable customer experiences.
Our industry expertise includes technology, mobility, government, health, and non-profit. We hold academic designations in Human-Computer Interaction, Fine Arts, Human Factors, Cognitive Psychology, Information Science, Physical Product Design and Digital Product Design.
Akendi is in Boston, MA, Toronto & Ottawa, Canada and London, UK.
More information about Akendi can be found in the corporate overview [pdf].
Our Involvement
At Akendi we believe in investing in the community. Every year we’re committed to supporting organizations through charitable design, consulting and time.
Akendi is a proud supporter of Pencils for Kids. Pencils for Kids is a not for profit grass roots organization that believes in the power of small scale projects focusing on one community at a time, lifting children from poverty through education. Sharpen the minds of the future! Read more
Our Affiliations
Several Akendi consultants are members of the UPA, the global body for usability professionals. The UPA regularly runs events and international conferences on usability in industry. Go to the UPA Website
Let's Talk!
Please email Shaun Illingworth, Managing Director, at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.
