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Service experience strategy is our strength

Usability Testing

Identify interaction flaws early

De-risk the service experience by identifying weaknesses in usability. Pinpoint areas for service design improvement and optimization.

We identify expectations so you can exceed them
We're passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior management.

We can help your business bloom and grow!

We Create

Do you need to increase uptake?
Engage users?
Work more effectively?

We create innovative experiences
for your customers, users and clients.

What we do for you

We create remarkable experiences

From service design, product design, portals and apps, to enterprise software, we deliver to the most critical challenges: making it useful, usable, and enjoyable.

International UX Design &
Service Research Reach

Work with us globally

With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative design culture enables us to add greater value to your initiatives.


Great products and services experiences meet real human needs. That's why we involve end-users throughout every stage of the experience design process for your software, services, mobile app or portal.

Design that connects the experience and the brand

Our UX Work

See how we’ve created Intentional Experiences for our clients.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, design and technology
We identify service expectations to exceed them
We work between business, design and technology

Who We Are

Service Experience Design & UX Experts

Akendi brings together strategy, research, design and testing expertise all under one roof to help you enhance the service experience across multiple experience channels.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly UX blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Do It

The Experience Thinking™ method

To make a great idea a success in the hands of users, customers and clients, we elevate your creation process by involving customers and users as meaningful contributors early in the design cycle.

November 14-25 Vancouver, CAN


UX certification

in UX Design, Usability Testing, Experience Mapping and more.

Register Now!


We help take the guesswork out of the design process by validating user experience designs through research and testing with real users. This ensures you have a clear picture before any ideas reach the build stage.

Our Clients

From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.

Capturing content, functionality & requirements is key

Our Industry Expertise

Our UX expertise is deep and diverse

Akendi has extensive industry specific service design expertise in SaaS, Mobile, Finance, Portals & Intranets, Government, Non-for-Profit and others.

UX Training & Certification

We offer training and certification in user experience design and research.

Do They WOW Your Journey?

Innovation Update

The Telco Experience

Uncovering Canadian Telco Customer Experience Insights.

Click to Download our Report!

UX Whitepapers

Our UX whitepapers share practical insights into customer and user experience creation.

We can help build the service strategy you need
Contact us today!